Many small and meduium-sized businesses continue to engage IT professionals on a reactive basis. We have a flexible support plan designed specially for your needs.
TechRemote is a pay-as-go remote support offering. You give us a call when you need us and we'll diagnose and repair you system remotely . This approach is more efficient and cost effective for your business. However, if the problem clearly can't be remedied remotely, we will dispact one of our highly skilled technicians to your location. In order to get onsite services, you'll be required to utilize our pay-as-you-go onsite solution, TechSOS.
Our TechRemote service utilizes a 256 Bit, on-premise support applicance. 256 Bits of encryption is an industry best practice. So, you can be assured each remote session is secure. Click here to learn more about our support tool.
Each TechRemote engagement starts with a trouble ticket. The trouble ticket gives us the details of your problem. It also allows us to log all communications of the incident in our Customer Relationship Management system. Customers requesting support for the first time should use the "New Customers" form. After our first engagement you will have your own personalized service area. You may log into your secure service area to submit trouble tickets, check the status of a support ticket, etc.
Precedent Technologies is uniquely qualified to support you in every area of your IT infrastructure. We are an Intel & Microsoft System Builder. Since we actually build notebooks, desktops, workstations, and servers, we have a deeper understanding of these systems. We are also a Cisco SMB Select Certified Partner. This status demonstrates advanced skills in network & I.T. infrastructure design specifically for the Small and Medium-sized business.
If you would like more information on our support options, please contact us (770) 506-7101. Or you may use one our online forms to contact us.
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